Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you use PingHoot.

PingHoot is a NeoOrbit project. NeoOrbit is a trading name of Clear Solutions Online Ltd, which is responsible for your personal information under UK data protection law.

1. Information we collect

When you use PingHoot, we may collect:

• your name and email address;
• your account password, which is stored securely;
• websites and URLs you choose to monitor;
• your notification preferences;
• additional email addresses you ask us to send alerts to;
• your phone number if you enable SMS notifications;
• information about your subscription and payments;
• communications you send to us;
• information about how you use PingHoot; and
• technical information such as your IP address, browser, device information and server logs.

We may also collect information through cookies and similar technologies, as explained in our Cookie Policy.

When you are signed in, we record your latest Statistics and Marketing cookie preferences and the time of your choice against your account. This is separate from your marketing email preference and from our anonymous cookie statistics.

2. How we use your information

We use your information to:

• create and manage your account;
• provide website monitoring;
• send downtime, recovery and other monitoring notifications;
• send account, security and billing communications;
• process subscriptions and payments;
• provide customer support;
• maintain, secure and improve PingHoot;
• investigate errors, abuse or security issues;
• understand how people use PingHoot;
• measure and improve our advertising; and
• send marketing communications where you have chosen to receive them.

3. Our legal basis for using your information

Under UK data protection law, we need a lawful reason to use your personal information.

Depending on the circumstances, we rely on:

• Contract – where we need the information to provide PingHoot to you.
• Legitimate interests – where reasonably necessary to operate, secure and improve PingHoot or our business.
• Consent – for activities such as optional marketing and certain analytics or advertising technologies.
• Legal obligations – where we need to keep or use information to comply with the law.

4. Service notifications

Emails and SMS messages relating directly to your PingHoot account or monitors are part of the service.

These can include monitoring alerts, password resets, security messages, billing information and important information about your account.

You can control your monitoring notification preferences from within your account.

5. Marketing

You can choose whether you would like to receive marketing emails from PingHoot.

Marketing is optional and is separate from communications necessary to provide the service.

You can change your marketing preferences within your account or unsubscribe using the link included in our marketing emails.

6. Payments

If you subscribe to a paid PingHoot plan, payments are handled securely by a third-party payment provider.

We do not directly store your full payment card details.

We may retain information about your subscription and transactions where needed to manage your account, maintain financial records and comply with our legal obligations.

7. Who we share information with

We do not sell your personal information.

We use trusted third-party service providers to help us operate PingHoot. These may include:

• hosting and infrastructure providers;
• payment processors;
• email and SMS delivery providers;
• analytics providers;
• advertising and marketing platforms;
• security and technical service providers; and
• professional advisers where necessary.

We only share personal information where reasonably necessary for these providers to perform their services or where we are required to do so by law.

We may also disclose information where necessary to prevent fraud or abuse, protect the security of PingHoot or protect our legal rights.

Please note: we do not share mobile opt-in details and consent with third parties or affiliates for marketing purposes.

8. Analytics and advertising

We record signup source information with your account to understand which sources lead to registrations and paid subscriptions. This may include campaign labels supplied with your signup request, the referring website's domain, and an optional answer about how you heard about us. We do not retain full referrer URLs, search-engine queries or individual advertising click identifiers for this purpose.

If you allow Marketing cookies, we can remember the first source and public entry-page path seen after consent in your current browser tab for up to 24 hours and submit it with your signup. We clear this temporary attribution when Marketing consent is withdrawn. Without that consent, we do not use browser storage to follow your journey between pages. Missing source information remains unknown.

We use analytics to understand how people find and use PingHoot and to help us improve the service.

We may also use advertising technologies to measure the effectiveness of our advertising and understand whether advertising results in visits, sign-ups or purchases.

These technologies may collect information such as your device, browser, pages visited, interactions and approximate location.

Where consent is required, optional analytics and advertising technologies will only be used after you have given permission.

More information is available in our Cookie Policy.

9. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure it is protected in accordance with UK data protection law.

This may include using countries recognised as providing adequate protection or appropriate contractual safeguards.

10. How long we keep your information

We keep personal information only for as long as reasonably necessary.

Account information will normally be kept while your account is active.

If you close your account, information we no longer need will be deleted or anonymised within a reasonable period. We may retain some information where necessary for legal, accounting, fraud prevention, security or other legitimate business purposes.

Technical and server logs are kept only for as long as reasonably necessary for security, troubleshooting and operation of the service.

11. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

No online service can guarantee complete security, but we take appropriate steps to protect the information entrusted to us.

12. Your rights

Under UK data protection law, depending on the circumstances, you may have the right to:

• access the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information;
• restrict or object to certain uses of your information;
• receive certain information in a portable format; and
• withdraw consent where we rely on your consent.

To exercise any of these rights, contact us at [email protected].

You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we use your personal information.

13. Cookies

We use cookies and similar technologies for essential website functionality and, with your permission where required, analytics and advertising.

You can find more information about these technologies and how to manage your choices in our Cookie Policy.

14. Changes to this policy

We may update this Privacy Policy from time to time, particularly if PingHoot or the way we use personal information changes.

The latest version will always be available on our website.

15. Contact us

PingHoot is operated by:

Clear Solutions Online Ltd
Trading as PingHoot
Company number: 13779387
Registered office: 124 City Road, London, EC1V 2NX

Email: [email protected]